Privacy Policy

1. Who We Are

Julong Rubber is a China-based manufacturer of custom rubber seals, gaskets, O-rings, molded rubber parts, rubber wheels, rubber hoses, bellows, impellers, grommets, and other industrial rubber components for OEM and B2B buyers worldwide.

2. Information We Collect

We may collect information that you voluntarily submit through our website forms, email, WhatsApp, or other communication channels.

• Company name and contact person name
• Email address, phone number, WhatsApp number, or other contact details
• Country, region, or business location
• Product requirements, drawings, samples, technical specifications, or inquiry details
• Order quantity, application information, material requirements, and project notes
• Website usage data such as pages visited, browser type, device information, and IP address

3. How We Use Your Information

We use the information we collect for business communication and customer service purposes, including:

• Responding to your inquiry or quotation request
• Reviewing drawings, samples, material requirements, and technical details
• Preparing quotations, samples, tooling discussions, or production proposals
• Communicating about orders, delivery, quality documents, and after-sales support
• Improving our website, product information, and customer experience
• Maintaining records for business, legal, compliance, and quality management purposes

4. Drawings, Samples, and Technical Files

If you send us drawings, samples, technical documents, product photos, specifications, or application details, we use them only to evaluate your project, prepare quotations, provide technical feedback, arrange sampling, or support production. We do not sell your technical documents to third parties.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand website traffic, improve page performance, remember preferences, and analyze how visitors use our website. You may disable cookies through your browser settings, but some website functions may not work properly.

6. How We Share Information

We do not sell personal information. We may share limited information only when necessary for legitimate business operations, such as:

• With internal sales, engineering, quality, production, and logistics teams
• With service providers who help operate our website, email, hosting, analytics, or communication tools
• With logistics partners or customs-related service providers when needed for shipment
• When required by law, regulation, legal process, or government request

7. Data Security

We take reasonable technical and organizational measures to protect submitted information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain inquiry information, technical communication, quotation records, and business documents for as long as necessary to provide services, maintain business records, support future cooperation, comply with legal obligations, and manage quality or order history.

9. International Communication

Because Julong Rubber works with international B2B buyers, your information may be processed or stored in different countries or regions depending on communication tools, hosting services, email services, and business operations.

10. Your Choices

You may contact us if you wish to:

• Request access to the information you have submitted
• Correct inaccurate contact or company information
• Ask us to stop sending non-essential business communications
• Request deletion of certain information where applicable

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or social media pages. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before submitting information to them.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date. Continued use of our website after updates means you accept the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website contact page.